Request a Replacement

Did an item arrive damaged, or did the carrier lose your package? Find your order below and tell us what happened. Our team will review it and send a replacement.

Good to know

  • Replacement requests are accepted within 10 days after your package is delivered.
  • Damaged item: add clear photos of the damage and of the box. Good photos help us send your replacement faster.
  • Lost package: if tracking stopped moving, or it shows delivered but nothing arrived, send a request and we will check it with the carrier.
  • Want to send back an item you no longer need? See How to return.
  • Need to change an order that has not shipped yet? Use Change or Cancel Order.

Questions? Email sales@platosurfaces.com or call (201) 357-0444, Monday to Friday, 8 AM to 5 PM.