Effective Date: June 29, 2026Website: https://platosurfaces.comBusiness Name: Plato Surfaces

Plato Surfaces respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through our website.

Who We Are

Our website address is: https://platosurfaces.com.Plato Surfaces sells stone, tile, thresholds, window sills, shower curbs, shelves, and related surface products.

Information We Collect

When you visit our website, place an order, create an account, request a quote, contact us, or leave a comment, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order details
Payment-related information
IP address
Browser and device information
Any information you submit through forms, comments, or account registration

We collect this information to process orders, provide customer service, improve our website, prevent fraud, and communicate with you about your purchases or requests.

Orders and Payments

When you place an order, we collect the information needed to process and ship your order. Payment information may be processed securely through third-party payment providers. Plato Surfaces does not store full credit card numbers on our website.

Payment processors may collect and process your payment information according to their own privacy policies and security standards.

Shipping and Delivery

We may share necessary order and shipping information with shipping carriers, delivery partners, warehouse partners, or fulfillment service providers so your order can be processed and delivered.

Comments

When visitors leave comments on the website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible publicly next to your comment.

Contact Forms and Quote Requests

If you contact us through a form, email, phone, or quote request, we may keep your information so we can respond to your inquiry, provide pricing, answer questions, or follow up regarding products and services.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors may be able to download and extract location data from uploaded images.

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, keep items in your cart, allow account login, and help us understand how visitors use the website.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal data and is discarded when you close your browser.

When you log in, cookies may be used to save your login information and screen display choices. Login cookies usually last for two days, and screen option cookies may last for one year. If you select “Remember Me,” your login may remain active for two weeks. When you log out, login cookies are removed.

If you edit or publish content, an additional cookie may be saved in your browser. This cookie contains no personal data and only identifies the post ID of the article you edited. It expires after one day.

Analytics and Website Tracking

We may use analytics tools to understand website traffic, visitor behavior, product interest, and website performance. These tools may collect information such as pages visited, time spent on the site, device type, browser type, location area, and referral source.

This information helps us improve our website, products, advertising, and customer experience.

Advertising and Marketing

We may use advertising tools such as Google, Meta, TikTok, or other platforms to show relevant ads, measure advertising performance, and understand customer interest.

These platforms may use cookies, pixels, or similar technologies according to their own privacy policies. You may be able to control advertising preferences through your browser settings or the advertising platform’s privacy settings.

Embedded Content from Other Websites

Pages on this website may include embedded content, such as videos, images, maps, social media posts, or articles. Embedded content from other websites behaves the same way as if you visited those websites directly.

These third-party websites may collect data about you, use cookies, include additional tracking, and monitor your interaction with their content, especially if you have an account and are logged in to that website.

Who We Share Your Data With

We may share necessary information with trusted third parties that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Email service providers
Security and spam protection tools
Analytics and advertising platforms
Customer service or business software providers
Legal, tax, or compliance professionals when required

We do not sell your personal information as a business product.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognize and approve future comments automatically.

For users who register on our website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also view and edit this information.

Order records may be retained for business, accounting, tax, legal, fraud prevention, and customer service purposes.

Your Rights

Depending on your location, you may have the right to request access to the personal information we hold about you, ask for corrections, request deletion of your personal information, or ask us to limit certain uses of your information.

This does not include information we are required to keep for administrative, legal, tax, security, fraud prevention, or order fulfillment purposes.

To make a privacy request, please contact us using the contact information on our website.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Order, payment, shipping, analytics, and advertising information may be processed by third-party service providers as needed to operate the website and fulfill customer orders.

Security

We use reasonable technical and administrative safeguards to help protect your personal information. However, no website, payment system, or online transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For privacy-related questions, requests, or concerns, please contact Plato Surfaces through the contact information provided on our website.