Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, uncut, unprocessed, and in its original packaging. You’ll also need the receipt or your order number.

To start a return, you can contact us at info@platosurfaces.com.

Return shipping costs belong to you. Please send it back in the original package as securely as you received. 

You can always contact us for any return questions at info@platosurfaces.com. 

Exceptions / non-returnable items
Customized items cannot be returned. Please contact us for exchange options. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to review the issue and provide a suitable resolution promptly.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
If the color or size doesn’t match your project, please contact us to exchange the item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@platosurfaces.com.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@platosurfaces.com.

Customized Order

Only standard items may be refunded. Customized items cannot be returned.

Shipping returns

To return your product, you should mail your product to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location, delivery times for your exchanged product may vary.

Need help?

Contact us at info@platosurfaces.com for questions related to refunds and returns.