How to Return

You can return unused items within 30 days after you receive them. Here is how it works.

Before you send it back

  • Returns are accepted within 30 days after you receive your order.
  • Items must be unused, uncut, unprocessed and in their original packaging.
  • Custom-size (cut to size) items cannot be returned.
  • Return shipping is paid by the customer.

Read the full Refund and Returns Policy

Return in 5 steps

  1. Pack it in the original box

    Put the unused items back in their original packaging so they arrive safely.

  2. Add your order number

    Place your order number or the packing slip inside the box so we can match the return to your order.

  3. Ship it to our return address

    Send the package to the return address below with the carrier of your choice.

  4. Keep your tracking number

    Save the tracking number from the carrier until your refund is complete.

  5. Get your refund

    We process your refund within 2 business days after the return arrives at our warehouse.

Return address

Plato Surfaces - Returns
82 Midland Ave Unit E
Saddle Brook, NJ 07663
United States

Need help?

Email sales@platosurfaces.com
Call (201) 357-0444
Monday to Friday, 8 AM to 5 PM

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